Returns & Exchanges

At ellen j goods, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day window for returns and exchanges on most items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring that all tags and labels are intact to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our main retail location.

• 4.
  Receive Your Refund

  Once our team inspects the returned merchandise, we will process your refund or exchange within 5-7 business days to your original payment method.